Refund Policy

Hotel Natchathra strives to provide a fair and transparent refund policy for all our valued guests. Refund eligibility is dependent on the cancellation terms outlined at the time of booking, which may vary based on room type, booking date, and any special rates or promotions applied. To be eligible for a full or partial refund, cancellations must be made within the specified cancellation period, as indicated in your booking confirmation. Cancellations made after this period may result in partial charges or forfeiture of the total booking amount, as stated in the booking terms.

In the event of a refund, the amount will be processed using the original payment method and may take up to 7-10 business days to reflect in your account, depending on your bank’s policies. Any booking fees, taxes, or processing charges are non-refundable unless otherwise stated. Modifications to bookings may incur additional charges and may affect refund eligibility. For bookings made through third-party platforms, please refer to their refund policies, as they may differ from those of Hotel Natchathra.

Hotel Natchathra expects guests to conduct themselves respectfully and responsibly. Any behavior that disturbs other guests or damages hotel property may result in additional charges or early termination of your stay. Guests are responsible for safeguarding their belongings and are encouraged to use in-room safes for valuables, as the hotel is not liable for personal items lost or stolen on the premises. These terms may be updated periodically, and we encourage you to review them prior to each stay to remain informed of any changes.

If you have any questions or require assistance with cancellations or refunds, please feel free to reach out to our reservations team, who will be happy to guide you through the process.